Responsibilities

The role will include but is not limited to:

• Analyse, maintain, and support enterprise applications, including ERP, CRM, HR systems, and other business-critical tools.
• Collaborate with users and stakeholders to gather and document system requirements and translate them into functional specifications.
• Monitor application performance, troubleshoot issues, and coordinate resolutions with internal teams or external vendors.
• Conduct system upgrades, patch management, and configuration changes with minimal disruption to business operations.
• Develop and maintain documentation related to systems, processes, and procedures.
• Assist in the implementation and rollout of new applications and systems, including testing, training, and support.
• Support data integrity, data migration, and integration between systems using APIs, ETL tools, or scripting.
• Ensure applications meet compliance, security, and performance standards.
• Provide Tier 2/3 support for escalated helpdesk issues related to enterprise systems and applications.
• Provide day-to-day systems support and issue resolution.
• Configure appropriate system access to optimize controls.
• Manage and support project teams to implement new systems and update existing ones.
• Test internal processes and procedures.
• Deliver system training.
• Review current systems/interfaces, forms, and procedures, and propose solutions to streamline operations and reduce manual intervention.
• Support the Systems Manager in ensuring that internal controls are fit for purpose, enforced, measured, monitored, and improved where applicable.
• Collaborate with managers to design and develop internal and external management reports to better inform the business.
• Liaise with external stakeholders and system developers as required.

Requirements

• Degree in commerce, business, accounting, or IT.
• Systems development and application systems experience.
• Broad experience and knowledge of accounting systems.
• ERP system experience.
• Experience working in project and BAU (Business as Usual) environments.
• Property industry experience advantageous.
• Ability to collaborate with and train other staff.
• Advanced Excel and computer software skills.

Experience

• 3+ years of experience in IT systems or application analysis/support.
• Experience with enterprise applications.
• Familiarity with databases (SQL), reporting tools, and integration tools.

Skills

• Up-to-date knowledge of current trends and practices relating to IT applications.
• Strong analytical and numerical skills with the ability to identify and respond to emerging issues.
• Strong interpersonal skills, with the ability to manage conflict and maintain good relationships with stakeholders.
• Excellent literacy and effective written communication skills.
• Scripting or programming experience is an advantage.
• Ability to manage a demanding workload, including conflicting priorities.